Terms and Conditions
- Onward Journey Ltd T/A airport24 request a minimum of 24 hours notice for any online bookings.
- The more notice you give the better.
- For airport pick-ups we check your flight times so you don't have to worry if your flight is late or if it lands early. Please check our meeting point page where our drivers will wait for you varies at each terminal
- Our driver will be at International arrivals 30 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (60 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 30minutes at the time of booking.
- Our driver will be at Domestic arrivals 20 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (50 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 20minutes at the time of booking.
- Your booking may be subject to additional waiting time and car park charges. This is charged pro-rata at UK pounds £20 per hour.
- If you are held up for any reason in customs or immigration in addition to the times stated in points 4 and 4a above. (see our guide of approximate times it may take on our meeting point page)
- The charge on your Credit/Debit card statement will be shown as Onward Journey Ltd
- No surcharge on credit or Debit Cards.
- If the passenger missed the flight or changes their travel plans and informs us in advance either by e mail, text or via phone. We will TRY to pick them up IF Possible from the new flight. If our drivers are already at or near the pickup, you (passenger) will be either charged the full fare or additional waiting time (Pro Rata ) at an hourly rate of £20 per hour.
- We will refund any charges for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of minimum 12 hours to the actual pick up time. Less our admin fee of £5.00.
- No refunds will be issued for the following: If the customer does not show at the agreed meeting point, for any reason (missed the flight) and does not contact Onward Journey Ltd T/A airport24 to inform them not to send the driver any money paid will not be refundable.
- If the customer provides us with the wrong flight number or wrong date.
- Cancellations notified under 12 hours where the driver is already at or on route to the pick up.
- If the passenger provides us with misleading information.
- If the passenger books the car on the wrong date.
- If Customer was (is) not available when the car /driver arrives at the pickup point.
- All cancellations are subject to minimum admin fee of £5.00.