TERMS AND CONDITIONS

    1. Onward Journey Ltd T/A airport24 request a minimum of 24 hours notice for any online bookings.
    2. The more notice you give the better.
    3. For airport pick-ups we check your flight times so you don’t have to worry if your flight is late or if it lands early. Please check our meeting point page where our drivers will wait for you varies at each terminal
    4. Our driver will be at International arrivals 30 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (60 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 30minutes at the time of booking.
      1. Our driver will be at Domestic arrivals 20 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (50 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 20minutes at the time of booking.
    5. Your booking may be subject to additional waiting time and car park charges. This is charged pro-rata at UK pounds £20 per hour.
    6. If you are held up for any reason in customs or immigration in addition to the times stated in points 4 and 4a above. (see our guide of approximate times it may take on our meeting point page)
    7. The charge on your Credit/Debit card statement will be shown as Onward Journey Ltd
    8. No surcharge on credit or Debit Cards.
    9. If the passenger missed the flight or changes their travel plans and informs us in advance either by e mail, text or via phone. We will TRY to pick them up IF Possible from the new flight. If our drivers are already at or near the pickup, you (passenger) will be either charged the full fare or additional waiting time (Pro Rata ) at an hourly rate of £20 per hour.

 

REFUND POLICY

    1. We will refund any charges for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of minimum 12 hours to the actual pick up time. Less our admin fee of £5.00.
    2. No refunds will be issued for the following: If the customer does not show at the agreed meeting point, for any reason (missed the flight) and does not contact Onward Journey Ltd T/A airport24 to inform them not to send the driver any money paid will not be refundable.
      1. If the customer provides us with the wrong flight number or wrong date.
      2. Cancellations notified under 12 hours where the driver is already at or on route to the pick up.
      3. If the passenger provides us with misleading information.
      4. If the passenger books the car on the wrong date.
      5. If Customer was (is) not available when the car /driver arrives at the pickup point.
    3. All cancellations are subject to minimum admin fee of £5.00.

Operator and passenger contractual relationship

  1. These Terms shall be incorporated and form part of all Contracts for the provision of the Services by Onward Journey Ltd  t/a Airport24 to the Customer. 
  2. Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract. 
  3. No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall: 
    1. Affect that right, power, or remedy; or 
    2. Operate as a waiver of it. 
  4. The Customer agrees to indemnify and keep the Company Onward Journey Ltd  t/a Airport24  fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Onward Journey Ltd  t/a Airport24 as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors. 
  5. The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle. 
  6. Onward Journey Ltd  t/a Airport24 shall not be liable to the Customer for any loss of anticipated savings, business revenues, or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business). 
  7. Onward Journey Ltd  t/a Airport24 shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Onward Journey Ltd  t/a Airport24 obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Onward Journey Ltd  t/a Airport24 reasonable control. 
  8. Onward Journey Ltd  t/a Airport24 shall, in any event, have no liability in respect of any claim, how so ever arising, that is not notified to the  Onward Journey Ltd  t/a Airport24 by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen days of the occurrence of the circumstances giving rise to the claim. 
  9. To allow us to provide you with the best possible service, we may use location-based services. Information that we collect from you through the use of these services shall be collected and stored in accordance with the terms of our privacy policy. By accepting these Terms, you consent to our use of location-based services. You can withdraw your consent at any time. The accuracy of our location-based services may vary depending on your location and whether you are in a rural or urban environment. We reserve the right to suspend or terminate the location-based services at any time. 
  10. Any complaints relating to the Services shall be addressed to the Company and made in writing within 14 days of the event giving rise to the complaint. 
  11. Termination of this Contract shall be without prejudice to any rights and/or obligations of the Onward Journey Ltd  t/a Airport24 and/or the Customer accruing prior to the date of such termination. 
  12. Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by fax or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service. Any notice sent by facsimile shall, in the case of a facsimile sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful transmission notice and, in the case of a facsimile sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day. Any notice served by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice, it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of a facsimile, that such a facsimile was duly despatched to a current fax number of the addressee by providing a confirmation of fax dispatch report. 
  13. A person who is not a party to any Contract shall not have any rights under or in connection with it. 
  14. The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent. 
  15. If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply, the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order to effect, as close as possible, to give effect to the commercial intent of these Terms. 
  16. The Company reserves the right to amend these Terms at any time upon written notice to the Customer. Notice of non-material amendments to these Terms shall be posted on the Company’s website. 
  17. These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. 
  18. As Operator to be consistent with the 1998 act and 200 regulations we Onward Journey Ltd  t/a Airport24 is responsible for accepting the booking as well as provision of the journey. 
  19. This contract is between Onward Journey Ltd  t/a Airport24 and passenger of the booking as well as the provision of the transport. 
  20. Onward Journey Ltd  t/a Airport24 as Operator collects the fare of the Journey in advance, which is agreed in the booking. Any extra charges that occur by changes of route or waiting time must be informed to Onward Journey Ltd  t/a Airport24, then the extra charges will be added to the fare when is agreed both Onward Journey Ltd  t/a Airport24 and the Passenger. 
  21. Onward Journey Ltd  t/a Airport24 can cancel the booking with the Passenger although the driver may reject an offer from the operator to carry out particular journey. 
  22. The liability in relation to the transport services belongs to the operator.