These Terms shall be incorporated and form part of all Contracts for the provision of the Services by Onward Journey Ltd  t/a Airport24 to the Customer. The contract is between The Company Onward Journey Ltd t/a Airport24 and with the Booker /customer of the Journey only. As per London Private Hire law/regulation (section 2 of the 1998 Act), all private hire bookings must be booked with a licensed private hire operator such us our company. It’s illegal to book directly with the driver.


  1. These terms cover your access and use of Onward Journey Ltd Website Services and your use of our Products (the “Terms”).
  2. By using our Website Services, you confirm you accept these Terms. If you do not agree to these Terms, you may not access or use our Website Services.
  3. Unless otherwise agreed separately in writing, the Website Services and our Products are made available to you for your personal non-commercial use only.

Onward Journey Ltd T/A Airport24.co.uk

Service Provider and Private Hire Vehicle Operator

    1. For Onward Journey Ltd within England, you will be contracting with Onward Journey Ltd entity which has accepted your booking as the relevant licensed private hire operator.
      1. For passenger journeys which commence in England. You will be notified in a email if your booking has been accepted by Onward journey Ltd T/A Airport24.
    1. You can contact the relevant entity using the contact details in the “Contact Us” section above.
    2. Pursuant to the Legislation, a booking request made by you can only be accepted by a person that holds a private hire operator’s or booking office licence.
    3. In respect of the 1998 Act, Onward Journey is the holder of the relevant PHV operator’s licence.
    4. The contract is only valid when booked directly with the operator.
  1. Onward Journey Ltd Contract with you for Transportation Services
    1. A request for a Booking constitutes an offer by you to purchase Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of the Transportation Services (including pick up and drop off points). Your offer shall only be accepted when Onward Journey Ltd T/A Airport24 issues written confirmation of the relevant Transportation Service via text message, email  at which point and on which date and time a contract for Transportation Services to which the Booking relates shall come into existence (“Contract“). There is no obligation on us to accept a Booking and it may be declined for any reason. If a driver becomes unavailable after we have provided you with written confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where an alternative driver cannot be found, we reserve the right to terminate the Contract without compensation to you.
    2. The Guidelines form part of your Contract with Onward journey Ltd.
    3. We will inform you of the estimated time of driver arrival and estimated time of journey completion, but these are estimates only and time shall not be of the essence. If we cannot accept your Booking request, we will inform you of this and will not charge you for Transportation Services. Your Contract will end when the passenger journey ends or as otherwise may be provided for in these Terms.
    4. The price for the Contract (which will include VAT, if applicable) will be provided to you via our websites before you place your Booking request. This may include relevant surcharges (including airport pickup, drop-off, tunnel tolls, parking or other airport charges) and/or tolls, road charging schemes, including congestion charge, charges for low emission or similar zones, and road tax. You may be charged a different amount than the price provided in certain situations, including but not limited to, material changes to the pick/up drop off point, route taken, and driver waiting time. These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for the transportation services. Additional charges may also apply, for instance if you, or any passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such damage, as well as for a cleaning fee as more particularly set out in the Guidelines.
    5. Our accepted payment methods are set out on our website. When you make a booking request you can see the options and select the method, if you think a payment is incorrect, please contact us promptly to let us know.
    6. You can make changes to your Contract through email to us. We will confirm if the change is possible or not possible.
    7. Onward Journey may make changes to its Transportation Services at any time, including reflecting changes in relevant laws and regulatory requirements.
    8. Your right to cancel a Contract depends on when you decide to end the Contract If Onward journey Ltd is not at fault, you do not have a right to change your mind, you can still end your Contract, but you may be charged a cancellation fee in accordance with our cancellation policy. This all depends on the time in advance notice we receive from the booker  to the pickup time  To cancel your Contract, please email us Onward Journey Ltd will make refunds due to you as soon as possible, where applicable.
    9. Onward journey Ltd may end your Contract in certain circumstances, as provided for in these Terms. If Onward journey Ltd ends the Contract, We will refund any money you have paid in advance but we may deduct or charge you as compensation for the net costs it incurs if you have broken the terms of the Contract.
    10. Onward journey Ltd  also provides to you certain booking services which include:
      1. Accepting Bookings requested by you in advance
      2. Keeping records of Bookings;
      3. Remotely monitoring flights ,ships and trains for the purpose of transportation services booked;
      4. Receiving and dealing with feedback, questions and complaints from you relating to Bookings accepted by Onward Journey
      5. Managing any lost property queries,

(Together the “Booking Services”).

  1. What if there’s a problem with my  Transportation Services
    1. If there is a problem with Transportation Services, or if you have a complaint, please contact us on the details set out in the “Contact Us” section above.
    2. Please note, however, that all private hire vehicles are required by law to hold and maintain PHV insurance in order for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver’s insurance details in order to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents.
    3. If Onward Journey Ltd, are liable to you in connection with the Booking Services or Transportation Services, its liability, insofar as is permitted by law, will be limited to an amount equal to £500 in aggregate.
    4. Onward journey Ltd T/A airport24 are not liable for business losses. Transportation Services are provided only for private use. If you use Transportation Services for any commercial or business purpose Onward journey Ltd will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms).

General Terms and refund policy

All our vehicles are non-smoking.

Drivers reserve the right to refuse to pick up any passenger who behaves in a disorderly, threatening or abusive manner. In such a scenario, the passenger or booker is liable to pay for the full fare.

  1. Onward Journey Ltd T/A airport24 request a minimum of 24 hours notice for any online bookings.
  2. The more notice you give the better.
  3. For airport pick-ups we check your flight times so you don’t have to worry if your flight is late or if it lands early. Please check our meeting point page where our drivers will wait for you varies at each terminal
  4. Our driver will be at International arrivals 30 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (60 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 30minutes at the time of booking.
    1. Our driver will be at Domestic arrivals 20 minutes after the flight has landed and will be waiting for you at the agreed meeting point They will be holding a board with your name on it. The driver will wait a further 30 minutes in the agreed price. (50 minutes in total). You may change the time the driver goes to the agreed meeting point. less or more then 20minutes at the time of booking.
  5. Your booking may be subject to additional waiting time and car park charges. This is charged pro-rata at UK pounds £20 per hour.
  6. If you are held up for any reason in customs or immigration in addition to the times stated in points 4 and 4a above. (see our guide of approximate times it may take on our meeting point page)
  7. The charge on your Credit/Debit card statement will be shown as Onward Journey Ltd
  8. No surcharge on credit or Debit Cards.
  9. If the passenger missed the flight or changes their travel plans and informs us in advance either by e mail, text or via phone. We will TRY to pick them up IF Possible from the new flight. If our drivers are already at or near the pickup, you (passenger) will be either charged the full fare or additional waiting time (Pro Rata ) at an hourly rate of £20 per hour.


    1. We will refund any charges for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of minimum 12 hours to the actual pick up time. Less our admin fee of £5.00.
    2. No refunds will be issued for the following: If the customer does not show at the agreed meeting point, for any reason (missed the flight) and does not contact Onward Journey Ltd T/A airport24 to inform them not to send the driver any money paid will not be refundable.
      1. If the customer provides us with the wrong flight number or wrong date.
      2. Cancellations notified under 12 hours where the driver is already at or on route to the pick up.
      3. If the passenger provides us with misleading information.
      4. If the passenger books the car on the wrong date.
      5. If Customer was (is) not available when the car /driver arrives at the pickup point.
    3. All cancellations are subject to minimum admin fee of £5.00.
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